Warranty Policy

System coverage

Every DeskServer™ system carries a 3-year warranty covering assembly, integration, and configuration. All other Lemcool Technologies systems carry a 1-year warranty covering the same. If a component we installed fails inside that period, we replace it and reinstall it — the labour is ours, not yours.

Component coverage

Individual parts carry their own manufacturer warranties, which typically run 3 to 10 years and in several cases outlast our system coverage: Corsair power supplies are warranted for 10 years, Samsung SSDs for 5, and Crucial memory for the life of the part. Where a manufacturer warranty is still running, we will help you make the claim.

Extended coverage

Extended support packages are available beyond the standard period, up to 5 years. Pricing is adjusted for non-standard configurations such as upgraded storage or custom cooling. Ask for it when you request your quote and it will be priced alongside the system.

What is not covered

• Damage caused by misuse, neglect, or improper installation.
• Unauthorized modifications, including overclocking or tampering with firmware.
• Cosmetic damage that does not affect how the system works.
• Data loss. Keep backups — we can help you set them up, but we cannot recover what was never copied.

Making a claim

Email service@lemcooltech.com with your order details and a description of the problem. We will diagnose it with you and arrange a replacement where one is warranted.

Shipping during a claim

During the first year we cover return shipping once repairs are complete; you cover sending the system to us. Customers local to Kingman, Arizona may arrange pickup instead, which may carry a fee depending on distance.

Questions about coverage before you buy? Ask when you request a quote and we will put the answer in writing with the pricing.